Refund policy

Return & Refund Policy

Last updated: July 26, 2026

At Titiana, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help while ensuring the safety and quality of our beauty products.

Returns

You may request a return within 14 days of receiving your order, provided that:

• The product is unused and unopened.
• The original packaging, seals, labels, and protective wrapping remain intact.
• The item is in the same condition in which it was delivered.
• A valid proof of purchase or order number is provided.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged once opened or used:

• Skincare products
• Cosmetics and makeup
• Hair care products
• Perfumes and fragrances
• Personal care items
• Any product with broken or removed safety seals
• Products damaged due to misuse or improper storage

This policy is designed to comply with applicable Egyptian consumer protection regulations while ensuring the health and safety of our customers.

Damaged, Incorrect, or Defective Products

If you receive:

• A damaged product
• A defective item
• An expired product
• The wrong item

Please contact us within 48 hours of delivery.

Kindly include:

• Your order number
• Clear photos of the product
• Photos of the shipping package (if applicable)
• A brief description of the issue

After reviewing your request, we will offer one of the following where applicable:

• Replacement
• Exchange
• Full refund

at no additional cost.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved:

• Refunds will be processed using the original payment method whenever possible.
• Cash on Delivery (COD) orders will be refunded via bank transfer, mobile wallet, or another agreed-upon payment method.
• Approved refunds are typically completed within 7–14 business days.

Shipping fees are non-refundable unless the return is due to our error or a defective product.

Exchanges

Eligible products may be exchanged instead of refunded, subject to product availability.

If the requested replacement is unavailable, we will offer:

• A similar product
• Store credit
• A full refund

Order Cancellation

Orders may be cancelled before they have been prepared for shipment.

Orders placed using Cash on Delivery (COD) may be confirmed by phone, WhatsApp, SMS, or email before shipment. Titiana reserves the right to cancel any order that cannot be confirmed.

Once an order has been shipped, it cannot be cancelled and will instead follow the return process described above.

Refused Deliveries

If an order is refused after shipment without a valid reason, Titiana reserves the right to deduct any shipping or handling charges incurred before issuing any applicable refund.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: support@titiana.shop

Phone: +20 10 114 74742