Refund policy
Return & Refund Policy
Last updated: September 27, 2026
At Titiana, we want you to be satisfied with your purchase. This policy applies to orders placed through titiana.shop and is subject to applicable Egyptian consumer-protection law.
14-Day Returns
You may request a return within 14 days of receiving your order. To qualify for a change-of-mind return, the item must be unused, unopened, in its original condition, and returned with its original packaging, seals, labels, accessories, and proof of purchase.
For hygiene and safety reasons, opened, used, tested, unsealed, or altered cosmetics, makeup, skincare, hair-care, perfume, fragrance, personal-care, and hygiene products cannot be returned for change of mind. This restriction does not affect your rights if the item is defective, damaged, expired, or different from what you ordered.
Defective, Damaged, Expired, or Incorrect Items
If an item is defective, damaged, expired, or incorrect, contact us as soon as possible and within 30 days of delivery. Please provide your order number, a description of the issue, and clear photos where possible. Once verified, Titiana will arrange an appropriate replacement, exchange, or refund without additional return-delivery cost to you.
How to Request a Return
Contact us at Support@titiana.shop or +20 104 190 1910 before sending an item back. Approved returns must be sent to: Titiana, 2 El Nozha St, Cairo, Egypt. Items returned without prior contact may take longer to process.
Return Delivery Costs
For an eligible change-of-mind return, the customer is responsible for return-delivery costs. Titiana covers reasonable return-delivery costs when the item is defective, damaged, expired, or incorrect. Original shipping charges are non-refundable for a change-of-mind return unless required by law.
Refunds
After we receive and inspect an approved return, we will notify you of the outcome. Approved refunds will be initiated within 7 business days using the original payment method whenever possible. Your bank or payment provider may require additional processing time. Cash-on-delivery orders will be refunded by bank transfer, mobile wallet, or another method agreed with the customer.
Exchanges
Eligible exchanges are subject to availability. If the requested replacement is unavailable, we will offer an appropriate alternative or a refund.
Order Cancellation
You may cancel an order before it is dispatched by contacting us. Once an order has been dispatched, it cannot be cancelled and must follow the return process above. Cash-on-delivery orders may be confirmed by phone, WhatsApp, SMS, or email before dispatch.
Refused Deliveries
If a dispatched order is refused without a valid reason, actual shipping or handling costs may be deducted from any applicable refund where permitted by law.
Contact Us
Titiana
2 El Nozha St, Cairo, Egypt
Support@titiana.shop
+20 104 190 1910