Shipping policy

Shipping Policy

Last updated: July 26, 2026

Thank you for shopping with Titiana. We are committed to delivering your order safely and as quickly as possible. Please review our shipping policy below.

1. Order Processing

Orders are typically processed within 1–2 business days after confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Orders placed using Cash on Delivery (COD) may be confirmed by phone, WhatsApp, SMS, or email before shipment.

2. Shipping Coverage

We currently ship to all governorates across the Arab Republic of Egypt through our trusted courier partners.

3. Delivery Time

Estimated delivery times are as follows:

  • Cairo & Giza: 1–3 business days
  • Alexandria & Delta: 2–4 business days
  • Upper Egypt, Canal Cities & Red Sea: 3–6 business days

Please note that delivery times are estimates and may vary due to weather conditions, holidays, courier operations, or other circumstances beyond our control.

4. Shipping Fees

Shipping fees are calculated during checkout based on your delivery address and the applicable shipping zone.

Any promotional free shipping offers will be clearly communicated on our website or during promotional campaigns.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation along with your tracking information via SMS, email, or WhatsApp where applicable.

6. Failed Delivery Attempts

If the courier is unable to deliver your order after multiple delivery attempts or cannot reach you using the contact information provided, your shipment may be returned to us.

Additional shipping charges may apply if the order needs to be shipped again.

7. Incorrect Shipping Information

Please ensure that your shipping address, phone number, and contact details are accurate before completing your purchase.

Titiana is not responsible for delays or failed deliveries resulting from incorrect or incomplete customer information.

8. Delays Beyond Our Control

While we strive to deliver every order on time, delivery schedules may occasionally be affected by factors beyond our control, including but not limited to:

  • Severe weather conditions
  • Public holidays
  • Government restrictions
  • Courier operational delays
  • Force majeure events

We appreciate your patience in such situations and will do our best to keep you informed.

9. Damaged Shipments

If your order arrives damaged, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • Photos of the damaged product
  • Photos of the shipping package

Our team will review your case and arrange a replacement or another appropriate resolution where applicable.

10. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Titiana
Email: support@titiana.shop
Phone: +20 10 114 74742